PC Companion Doesnt shows software info

[mukeshkumarmuth]

Recently after updating the xperia z3+ to latest firmware via PC companion, it stops showing me the software info for the xperia z3+.

Under support zone> Phone/Tablets software update it shows Server not accessble

On connecting my old phone xperia sl lt26ii it shows that i have the latest software update.

why its not showing this info for Xperia z3+

Check out these snapshots:

[_alexdon_]

It could be server related as the update for Z3+ is rolling.

[Shojaee]

Hi Community,

I am facing "PC Companion need to connect to an online server" issue, but with one phone only.

When I connect my Xperia Z3 Dual (D6633), PC Companion detects the phone, checks for updates, and reports that "Your phone / tablet is up to date".

When I connect my Xperia Z3+ Dual (E6533), PC Companion detects the phone, but can't check for updates. When I click on Phone/Table Software Update of Support Zone, "PC Companion need to connect to an online server" appears.

So this is not a PC, USB cable, Windows or Firewall issue.

Any ideas?

Regards

Omid

[Thommo · Accepted solution]

Could be something simple like the server hosting the details for the 2nd device you mentioned is been updated or undergoing some changes

[Shojaee]

Hi,

Thanks for your prompt answer. I doubt it because I am facing this issue for more than 2 weeks now, right after the latest update for Z3+ Dual (28.0.A.8.251). Obviously I thought this update has caused the issue so I did the factory reset, to no avail.

Regards

Omid

[Swede1]

Hi, I am facing the same problem, after last update I can not get in touch with the server and it doesn´t show any info under "Xperia Z3+". My wifes Z2 works perfect to connect to pc companion.

[Shojaee]

Hi,

Most likely a server problem, only if Sony has a dedicated server for Z3+ updates.

Omid

[Swede1]

Anyone fixed this now? I asked Sony´s support and as usual no help there. The support answered the standard questions about my computers firewall and firewall  Yet I told them that my wifes Z2 is working perfectly with pc companion. Anyone who solved this problem?

[Damun]

I'm having this problem now.

Are the servers down again? Are the servers down for me only?

[Damun]

Since updating my Z3+ to Android 5.0.2 PC Companion does not seem to be able to connect to server (to check for new updates). I have tryed daily for a couple of weeks but to no avail. I know there is a thread here in the Z3+ forum about "PC Companion not showing software version" that ulitimately boils down to "sony servers not beilng online" as far as i can read. Please correct me if i'm wrong. I'm not completely sure that i understand....

I would just like if somebody could provide some clarification:

Is this a problem on my end? (i.e. problem with my phone and/or PC Companion)

or

Is it a problem on Sony Server end? (i.e. servers are not online, which seems odd as they haven't been online for a few weeks now)

Thanks