PC Companion Doesnt shows software info

[mukeshkumarmuth]

Recently after updating the xperia z3+ to latest firmware via PC companion, it stops showing me the software info for the xperia z3+.

Under support zone> Phone/Tablets software update it shows Server not accessble

On connecting my old phone xperia sl lt26ii it shows that i have the latest software update.

why its not showing this info for Xperia z3+

Check out these snapshots:

[Jr8]

Have the same issue, tried pc/ Mac
Both have the issue, my phone us on. 251

[Maldo]

Same problem...I don't know what's wrong 😞

[Ninpo]

Hello, I have contacted Sony Sweden and after much doubt from the support guy (he tried the usual support s..t talk, firewall have you tried another computer....) they realized that I was correct. I sent them copies of how pc companion acts when I connect my Z3+ So now hopefully they are aware that it is some issue with pc companion and the Z3+ after latest update to 251. We have to wait and see... 

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@Damun wrote:

Since updating my Z3+ to Android 5.0.2 PC Companion does not seem to be able to connect to server (to check for new updates). I have tryed daily for a couple of weeks but to no avail. I know there is a thread here in the Z3+ forum about "PC Companion not showing software version" that ulitimately boils down to "sony servers not beilng online" as far as i can read. Please correct me if i'm wrong. I'm not completely sure that i understand....

I would just like if somebody could provide some clarification:

Is this a problem on my end? (i.e. problem with my phone and/or PC Companion)

or

Is it a problem on Sony Server end? (i.e. servers are not online, which seems odd as they haven't been online for a few weeks now)

Thanks

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[Amer_k]

I have the same problem since after the last update! I hope Sony will sort this out. I lost faith in Sony. So I am only hoping. Sony = bad after service

[guinnsquirrel]

I too have this problem on my Mac

[sergejus]

I have the same problem on my PC since after the last update!

[yacgui]

I have the same problem with my z3+ in pc companion, doesn´t show me the info and can´t connect to the server and with the tablet z and z2 works perfect

[Juanp8910]

Same problem

[qw111]

Tried it as well. Not working.

[Juanp8910]

The pc companion update today, but no can connect with serves is so frustrated, what happens whit sony, I try in differents pcs but is the same is like this phone doesn't exist for Sony. I hope don't erase my opinion. I hope someday sony fix the problems fast like eraser my opinions...