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HELP - Xperia z5 just died

SOLVED
janiperta
Visitor

HELP - Xperia z5 just died

I was transfering files from the computer (MAC) and all of a sudden connection was lost. I was asked to restart the phone, so I restarted the phone, but it never opened. Now it's just dead, screen is black and the charging led (orange) is lit. Nothing happens. I held start-up button for 4 minutes, but nothing... Any way to get this opened? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.US.title
Qatrium
Expert

@janiperta

Open the SIM card tray and use the small square yellow button to make sure it's off, leave it on a charger for 2-3 hours then try to start it up agin.

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3 REPLIES 3
profile.country.US.title
Qatrium
Expert

@janiperta

Open the SIM card tray and use the small square yellow button to make sure it's off, leave it on a charger for 2-3 hours then try to start it up agin.

janiperta
Visitor

Thanks a million! This helped. Didn't even know this "force shutdown button", but I'm a little wiser now... Winking_Face

profile.country.US.title
Qatrium
Expert

@janiperta

Glad to hear it Slightly_smiling_Face