YouView Problem after Jan 2021 firmware updates

[jonesey55]

My almost new KD-55XG went through a firmware update yesterday 18th Jan, 2021.  There have been numerous changes to the interface and YouView.  The feature I found most useful in YouView was the live tv programme restart function (green button) for BBC channels, that now seems to have disappeared.  Has anybody found it?  My slightly older KD-49XG has not had a firmware upgrade and the "watch from start" functionality is still available and operational.  It's not apparent what, if any, the benefits of the upgrade are. 

Additional note.  I live in Scotland and the YouView TV guide does not update information for any earlier programmes for any of the Scottish channels, including BBC1 Scot, STV, BBC Scotland, BBC Alba, and hence you cannot directly play the programmes from the YouView guide as you are supposed to be able to.

[jonesey55]

Hi there.

The probem does not seem to be unique to Scotland, except perhaps for the probems I had with the YouView Guide, which could be because of different channel naming vs England. Anyway, the fixes that I posted earlier have fixed most, but not all, of the problems with this and the couloured buttons. 

I have replied more thoroughly in the message stream titled

OLED KD65AG9 Software Update Issues

I will post any further progress updates in that stream, rather than duplicating everything here as well.

Cheers

Ian

[HannahEd01]

Hi guys, I've seen this link before relevant to the teletext button: https://www.sony.co.uk/electronics/support/articles/00252476

After all, always trace to the origin. For you who has an issue with the Green button, try the factory reset, I've seen so many posters saying it works.

[Briantic.1888]

After a system update on my kdxg85, It came back up tuned to free view, but with no details of which channel you were tuning to, so I went into the usual settings to get youview, and I couldn't find it anywhere, I was ready to reluctantly ring Sony on Monday, but I have found a way of getting you view, I had to go round the houses, but I go into live TV and catch up, and can click on you view from there, but if if I go up or down on the programme selecter on the remote it goes to free view, I now wish I hadn't done the update, but we are told it's better to do it, does anyone know if this is the format now, or will I be able to tune you view the way it used to be.. Thanks. 

[dog-man]

They have ruined their televisions with that software update.

I see that Samsung, like Sony are removing access to the BBC text service too.

Absolutely crazy.

My television used to be so responsive to the remote and when zapping from channel to channel or changing sources. Since the dreaded software update, it has been slow and sluggish. I really hate all the on screen info now.

It's in your face every time you do something. So bloody annoying.

[Spacelab01]

After update the other day i too having problems with the youview guide. I have to activate youview guide every morning after tv has been switched off at end of the evening. It's more of a hassle now. I need to find a way of keeping the guide continually active without having to go through the same process each day. Anyone any ideas?

[Pentium_Gladio]

Hi,

Do you have a satellite cable connected or a digital aerial? Also, have you tried to disconnect the TV from the mains for a few minutes?

Cheers,

Gladio

[Spacelab01]

Thanks for the response. i have an aerial. Did a disconnect as well with no change. Everything was fine till i installed the latest update.

[HannahEd01]

Hey Spacelab01, could you add the model number of your TV? I will post few steps which work in general, if you needthe exact menu steps I can do that if you gave me the model and the software version:

-Home- Settings- Apps YouView/YVservice host- Clear cache and data then force stop both.

-Unplug the TV, remove the aerial, tune without it (normal digital tuning).

-Plug the aerial back, go to YouView in digital setup and press enable Youview, and keep going on with the steps as normal.

-Finally, soft reset the TV (Press and hold the power button on the remote for 5 secs).

Let me know if that worked.

[Spacelab01]

Hi HannahEd01, the tv model is kd 55AF9. For the life of me I cannot find the software version. All it says is that i have the latest version. I have cleared cache and data from an earlier attempt and also ran a soft reset.

I will follow through each step as suggested and see what happens.

The Youview app seems to have been replaced by 'Live TV and Catchup'. This looks exactly like Youview but with a few minor changes.

[vilivik]

Hi HannahEd01!  What is a hot spot? did not try