Notification and Ringtone sounds getting muted

[waliur]

It's a major and common issue, which everyone is facing. There are a lots of conversation regarding these issues. Sonys best Smartphone Xperia XZ Sounds getting muted. The problem is temporary solved, after restarting the phone. Many users complaining about the topic several times. But its a shame for Brand like Sony not to give any bug fixing update or help to resolve the problem. What is the value of that expensive phone if it is not ringing at time of call. I am a true fan of sony. If the customer support of sony is as bad as it seems. how come people will buy sonys phone.

[waliur]

I have tested the xz with safe mode. There is no sound muted issues appeared. it seems that the problem is causes by third party downloaded app. But the question is how can I find out the specific app from all the installed third party apps? I read several article about this sound problem issue. I think its a bug of nougat 7.0. A bug fixing update is required to resolve this. Thanks for replying me. please let me know, if you have anything to solve this. Thanks again.
A Xperia Lover 😊

[Didrik]

Glad to hear it's working in safe mode!  

To start with, I would recommend that you make sure all your third party apps are updated. You can check this if you go to: Play Store > 3 lines > My apps & games. If this was caused by an app not being fully compatible, it's possible that it was sorted out in a later update. 

If all the apps are up to date and the phone is still showing the same behavior, there is nothing left to do but to uninstall your downloaded apps until you find the one/ones that are causing your phone to behave this way. 

Keep me posted how it goes!

[waliur]

Thanks a lot. I will try the above methods. Will inform you if the problem is solved ☺️☺️

[Lord_viridis]

My focus would be WhatsApp and other messengers that control audio

[waliur]

I have found the apps which created this problem. This is not a third party apps, its sonys built in app Message. Its muted the audio when continuously sms notification sound appears. After sounding for one or two text its muted the audio. I have disable the message notification. Everything is ok so far.

[Lord_viridis]

Interesting.

[Yahya2100]

It happens many times that my phone becomes silent without I put in silent mode any one text me or call me I can't hear Ring tone
But music can be heard from speaker but no ringtone until I restart my phone
Any suggestions

[anshu18]

I am facing the same

[waliur]

Downgrade to Marshmallow. your xz will be ok.

[Yahya2100]

Safe mode will hide many applications like watsup. Facebook messager. Imo
Even Sony clock
We need real solutions from Sony
I owned Xperia ZL. Xperia Z2
But I did not face this problem only since three months I buy Xperia xz and suffering from this sound mute problem every time need to restart my phone
Please need real solutions