Notification and Ringtone sounds getting muted

[waliur]

It's a major and common issue, which everyone is facing. There are a lots of conversation regarding these issues. Sonys best Smartphone Xperia XZ Sounds getting muted. The problem is temporary solved, after restarting the phone. Many users complaining about the topic several times. But its a shame for Brand like Sony not to give any bug fixing update or help to resolve the problem. What is the value of that expensive phone if it is not ringing at time of call. I am a true fan of sony. If the customer support of sony is as bad as it seems. how come people will buy sonys phone.

[Lord_viridis]

Can you elaborate on what's getting muted and when.
Thankyou

[waliur]

I have a XZ with age 3 weeks. After updating to nougat the problem started. The problem is only for notification sound and Ringtone sound. All the other sound like Music player, Ear speaker sound of whatsapp, messenger and call are ok.The problem can be solved temporary by restarting the phone. But after some hours later the same problem appears again. please help me to resolve the issue.

[Lord_viridis]

So the notifications and tones just go silent? But media remains loud?

[Lord_viridis · Accepted solution]

Can you boot into safe mode (hold power button, then hold power off until restart in safe mode appears) and turn it all up, then check after a few hours use

[waliur]

yup it is. please be informed that I have already run pc companion to resolve the said issue. Everything remains same. nothing has changed.

[Didrik]

Hey @waliurrahman,

I'm sorry to hear that you are having trouble with phone. Do you use any type of case/cover for your phone? Are you still experiencing this if you temporarily remove the case/cover? In case the case/cover is pressing on the volume buttons causing your phone behaving this way. 

I also would recommend that you try to reboot your phone to safe mode, that way we can rule out that this is caused by any of your downloaded apps. 

Let me know how it goes!

[waliur]

I can do that. I will inform you after running the test.

[waliur]

I am not using any cover or case for my XZ. I will run the safe mode test.Afte doing that will inform you about the update.

[Didrik]

Alright, thanks for keeping me posted!