XH92 still has no sound from the HDMI inputs after playing xbox series x

[chopsyuk]

So after Sonys new firmware update this week,im still having no sound when I switch the tv on. I always have to Restart the tv to get sound. Its starting to really pee me off. Its when I've played the xbox series x it always does it. everything is ok until I switch the tv back on. this is getting ridiculous !! been doing this since dec. I'm thinking about returning the bloody thing. The tv pic is great & I love it, but can't keep doing this. Anybody else getting this issue ?????

[Tommmmmee88]

Yeah it's ***** me off Too. Feel like taking tv back . Thought that update would sort it out but hasn't

[chopsyuk]

How long does it take to sort out? They no their is an issue with this. Very disappointed!! Shouldve stuck with Samsung!!

[Tommmmmee88]

Only just brought mine will be ringing them up on Monday . Il send back if I can . Not worth the money with this issue . It's every day now and happens on sky box too. 

[chopsyuk]

Absolutely ridiculous!! Been going on since Dec for me. We are now in the middle of Feb and still know fix. I'm having to restart the tv a least 3 to 4 times a day. I know you can down grade the tv to just run 4k@60htz and that solves the problem.  But I bought this tv knowing it will run my xbox series x at 4k@120. So that's what I want !!! Yet this firm update doesn't seem to come. Totally disheartened with the bloody thing. 

[Joe_Dohn]

I assume you're referring to the latest version v6.0429.

If so, have you tried clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restarting the TV by holding power?

- JD

[chopsyuk]

Yes done all that,but no fix. Starting to pee me right off !!

[HannahEd01]

Hi chopsyuk, try a factory reset: Device Preferences - Storage - Factory reset. I believe this should end it. And even if you did it before, try it after the update.