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Hosais

Hi,

Recently, I have problem with my SIM card with Z3. It sometimes shows "no SIM card" after using for a while. I cannot call and no mobile network. It becomes normal after I restart. I hope it is not the hardware issue. Could you give me some suggestions or solution?

Thanks.

MarkMRL

I had a similar issue with a Samsung phone. Turned out it was the simcard which was defective from oxidation. You should try another simcard for a few days to make sure. Usually replacing the simcard is free, so if you can you should demand a new one, especially if yours shows signs of oxidation. If it's not the simcard then it's the contacts inside the phone.

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Uliwooly

@Hosais

Are you using a NANO SIM card or did you trimmed/cut a regular SIM card? how old is the SIM card?

Hosais

Thanks for your quick response. It is the card with the correct size orginally (I had it 4 months ago).

Uliwooly

@Hosais

could you test it on >> safe mode

Jake-SonyXperia

Hi Hosais,

How often is this occurring exactly, is this once or twice a day or maybe once a week?

Hosais

May I ask how to test in safe mode? (I know how to go to safe mode but how to test?)

Hosais

Not sure, Maybe once 5 days. In the past, sometimes, I lost network but after restart, I have the network (internet). Now both phone and network gone sometimes. But it is not every day.

MarkMRL

I had a similar issue with a Samsung phone. Turned out it was the simcard which was defective from oxidation. You should try another simcard for a few days to make sure. Usually replacing the simcard is free, so if you can you should demand a new one, especially if yours shows signs of oxidation. If it's not the simcard then it's the contacts inside the phone.