Screen Acting Up - Self clicking with weird sound

[maretodoric90]

Since this is my first post, i would like to use this opportunity to say hello to all forum members.

My problem is just as described in post title. When i click on my screen, the random clicks appear in the lower part of the screen for a few seconds but so fast enough and random enough to make the use of my phone impossible. I've managed to enter developer mode and enable the option to view touches on the screen so you can see what's happening. The phone is new, out of the box, but I'm unable to return it because of an internet purchase and a 7-day-return policy. I haven't been able to use it right after the purchase.

I've recored two videos of this problem, one from another phone and one using screen recording app in my Z3 Compact.

Video recorded by a camera of another phone:

https://youtu.be/4FPLNrg6EhM

Video recorded by a Screen Recording app:

https://youtu.be/dAgBzEoV8MY

Sometimes, while this happens, a strange clicking noise appears. For once, it even started to get loud and non-stop, phone heated up and started to smell bad from the lower speaker.

Problem persists even in safe mode.

Also, self clicking is happening sometimes even when I'm not touching the phone.

Do i need to go to a repair shop to replace the screen? 😕

EDIT:

To add more info. I've just played a song on youtube. Even when volume is at max, the sound is still very low. On both speakers.

[Uliwooly · Accepted solution]

@maretodoric

Check this out

http://support.sonymobile.com/global-en/xperiaz3compact/userguide/IMEI-number/

[_alexdon_]

That small paper that you can pull out is there for you to check the IMEI number of your device without turning it on.

And about the second question, that is not normal. I am afraid something might be lose on the right side of the device.

[maretodoric90]

Oh, i see now.. Thanks. Too bad 😕 a new phone and already has to be repaired. Never had any problem like this on sony ever. And I'm using sony phones all my life ^_^ That just makes me sad

Thanks for all your help and feedback, guys.

[_alexdon_]

What will you do? Repair it by yourself? 

[maretodoric90]

Since it's a gift form my dad, i will return the phone to him so when he goes back to Russia, he will try to claim the right to warranty so the phone can be serviced or replaced. If they however refuse to service it or replace it because of an Internet purchase and their 7-day return policy, he will send back the phone to me and I'll pay someone to try and fix it.

[_alexdon_]

Keep us updated.

[maretodoric90]

Will do hope It'll get repaired soon

[maretodoric90]

Reseller suggested the same method already covered here and which i already done, so they offered a replacement device.
We will add some more cash and purchase Z3+
Hope he doesn't have that sort of bugs
Sony forever ❤️