XZ Premium When watching a movie, the white line suddenly flashes at the bottom left of the screen

[ethanol99]

When watching movies, the occasional screen at the bottom of the screen will suddenly flash, which is a software problem? (Set the ultra-realistic display mode, image enhancement)

 Original video .........White lines appear in 00:37

Video sharing

Youtube mobile video has white lines。1:07~1:08

[Uliwooly]

@ethanol99

which app are you using to watch a movie? 

[ethanol99]

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@uliwooly wrote:

@ethanol99

which app are you using to watch a movie? 

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Built-in player

Video & TV SideView

[Bjorn_O]

Interesting. I have not seen this issue. 

So "video image enhancement" is enabled, that's it? 

Does this only happen for 4K video?  

Can this be reproduced with all video content? (would it for instance happen if you play a youtube video?)

Can you please share the video format of  the video played in this clip?

[ethanol99]

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@Bjorn_O wrote:

Interesting. I have not seen this issue. 

So "video image enhancement" is enabled, that's it? 

Does this only happen for 4K video?  

Can this be reproduced with all video content? (would it for instance happen if you play a youtube video?)

Can you please share the video format of  the video played in this clip?

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Video image enhancement. Enabled
Some people have xzp
Has tried the built-in movie, youtube, netflix have certain probability will appear
But the frequency is not fixed
Video format? mp4
Is it the original video? The original video is on the top floor

[Anola]

Hi, I also encounter the same issue. I find that the problem occurs no matter video enchancement is enabled or not. Is it a hardware issue that I should get a replacement unit?

[azzido]

OMG not again the quality control issues, Sony why!
I hope mine device will be free of any issues

[Sebastian_Coure]

Hi ethanol99.

The video you have linked to seems to be a recording of the XZP showing the problem.

Can you please share the video giving you this problem? It would help us to investigate if it is a software or hardware problem.

Thanks

/Sebastian

[ethanol99]

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@Sebastian_Courel wrote:

Hi ethanol99.

The video you have linked to seems to be a recording of the XZP showing the problem.

Can you please share the video giving you this problem? It would help us to investigate if it is a software or hardware problem.

Thanks

/Sebastian

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Shared link at the top level

[Anola]

Hi, here showing the white line flashes under safe mode

Video