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PedroT69

Hi,

I’ve gone into the email setting and chosen a notification sound but it doesn’t use it when I get an email.

The phone seems to use the notification sound set under “Sounds” rather than the ones set in the email app.

Has anyone else experienced this or know a fix for this?

Thanks

Uliwooly

which Email app are you using?

PedroT69

Hi,

I’m using the Sony built-in email app and I’m running .70 firmware UK generic

CameronT

Hi @PedroT69, Welcome to the community. I am sorry to hear about this

Do you experience the same issue in safe mode?

PedroT69

Hi,

Yes it’s still the same in safe mode.

kind regards,

Peter

CameronT

Are you using a custom notification tone or one of the pre-built ones?

Try re-cconfiguring the email app by resetting it. To do this please go to Settings > Apps > Email > Force Stop > Storage > Clear Data.

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