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Why can't I access Google Play Store/ Gmail with WiFi?

SOLVED
bazinga
Visitor

Why can't I access Google Play Store/ Gmail with WiFi?

I can't access Google Play Store and Gmail with WiFi.

But I can access other applications with WiFi (which means WiFi is connected) and I can access both Google Play Store and Gmail with Data traffic- EDGE (which means my Google account is added properly).

I am facing this problem only recently (both apps used to work with WiFi  before).

I have tried deleting cache and deleting app data, but problem still persists. Please help!

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.GB.title
Uliwooly
Expert

it might be a google server issue

View solution in original post

18 REPLIES 18
profile.country.GB.title
Uliwooly
Expert

download speedtest from the market and test your wifi

Bazinga, oh sheldon

bazinga
Visitor

Thanks for your suggestion. Unfortunately I don't have any data left on my data plan and thus I can't access Play Store with EDGE. As I mentioned WiFi works fine with other apps.

profile.country.GB.title
Uliwooly
Expert

ok open the browser > speedtest.net

it might be a bug, have you disable any apps? any taskillers or antivirus running?

profile.country.GB.title
Uliwooly
Expert

this might help

also check if your router has any restrictions

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2651367

bazinga
Visitor

Everytime I go to speedtest.net (using phone's browser or Dolphin Browser), Google Play pops up and never loads (the problem). Yes I'm using Avast.

profile.country.GB.title
Uliwooly
Expert

repair your phone with SUS > do NOT install any app > uninstall mcafee > test your connection, so your connection was working at one time since you install avast.

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

bazinga
Visitor

Interesting Thinking_Face

I can't access the site http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2651367 with my PC. And I use my PC to create a hotspot and then connect to it using my Xperia U.

Now I wonder if it's a problem with my ISP.

Hope I'm not sounding stupid (unlike Shelly).

Another piece of info: I do receive mails properly on the Xperia U default 'Email' app using WiFi.

profile.country.GB.title
Uliwooly
Expert

it might be a google server issue

bazinga
Visitor

Google Play Store started working with WiFi today. Didn't do anything from my part. Dizzy_Face Guess it might have been a server issue. Thanks a bunch! Slightly_smiling_Face