Please wait while we find an agent to assist you...You have now been connected to an agent.
Hayley: Hi Adele, thank you for contacting Sony Ericsson UK Chat Support. My name is Hayley, how can I help you today?
adele: well i have been at this over 12 hours and have had enough
adele: i gave in and updated the phone yesterday since i wasnt impressed with the previous update and after having problems with my phone since putting it on
adele: but since the phone's constant rebooting or suddenly switching off when the battery appears to be full was becoming problematic i used pc companion to put on the new update
adele: the update appeared to be fine however the sd card was missing and can not be found
adele: i have spent all evening on the discussion board trying to find ways around this and have even used the update service and the flash tool to try the update
adele: the only time my sd card shows up is when i flash the phone back to the previous update
Hayley: You can't flash your phone to previous firmware versions, you can only update or reload the software.
Hayley: If you have already tried this and it still isn't working properly, it sounds like your handset may need to be sent for repair.
adele: well i have used a tool and obtained the previous version of software that was on it before i updated the phone so what would you call that?
adele: why would the handset require to be sent for repair when the sd card shows up and always has with the previous versions but not with the new one
adele: and it appears i am not the only person who has had this problem with your update
adele: http://talk.sonyericsson.com/thread/28934?tstart=0
Hayley: Because if you have tried the update and that hasn't resolved it there isn't anything else we can suggest, therefore it would need to be sent for repair. We do not provide any software which rolls back your phone version so what you have used is likely to be unaothorised software.
adele: that is the dialogue from my thread and the help i have received in restoring it back to its previous state
adele: so are you repairing everyones phone who no longer has an sd card showing after your update?
adele: and whats the cost to me?
Hayley: As I said we do not proviede software of this type. I haven't heard of this problem before so I don't know what the engineers will do, if the phone meets warranty conditions then it will be free of charge.
Hayley: You have a 2 year manufacturing warranty on your SE handset. Warranty T&C’s can be found here: http://dl-www.sonyericsson.com/cws/download/1/861/451/1287561362/X10i__UG_EN_1234-4354_3.pdf
Hayley: Sorry, from this link: http://dl-www.sonyericsson.com/cws/download/1/655/094/1251813505/LegalAndWarranty_1222-9269_2_en_24....
adele: can i direct you to the discussion boards
adele: you havent come aross the problem yet there are threads all over the boards?
Hayley: These are not faults that have been reported to us, it is merely a forum where anyone can post anything. We cannot comment on the fault without seeing the phone.
Hayley: And if there is still a problem with your phone then it would need to be sent away.
adele: convenient isnt it....and what is the time scale for repairs?
Hayley: Approx 5-7 working days from receipt with our engineers.
adele: well can you send me the appropriate packaging and once the christmas is over i will send it in until then i will be reverting back to the previous software version when the sd card is at least accessible
Hayley: We do not send out packaging, we provide a freepost address to send the phone to. I can send you an email with all the repair information. Please could I take your email address?
adele: **email address removed**
Hayley: Ok, you'll have that email within 10 minutes.
Hayley: I hope the information I have given answers your query. Is there anything else I can help you with?
adele: you have not provided any answers just a cope out rather than admit there are problems with the software update...however will appreciate the details for getting the phone "fixed"
adele: thanks
Hayley: No problem Adele. Thanks for using Sony Ericsson Chat Support today. Goodbye.
Your session has ended. You may now close this window.
