Terrible picture on Netflix

[Jewers]

Having a bad time with my new TV.  Recently purchased KD48A9.   The first TV was exchanged because of a fault but the picture itself was fantastic.  The new set is so much darker.  I tried watching a film in Netflix calibrated mode and it was impossible to watch as it was so dark.  I could not even see the white printing on the screen on the left-hand side.   Has anyone else had this problem with Netflix calibrated mode?  I am so disappointed.

[RRG-Fafnir]

Where do I find the bit rate?

Terrestrial over the air transmissions give the same problem, so nothing to do with internet bit rates

[Jewers]

Hi Andy,  Thank you for joining in.  You are getting a little too technical for me - I am getting on in years!  I don’t do too bad with technology but don’t know the answer to your question at the moment.   I will get back to you.

[AndyLupescu]

i think it goes just like on lcd: light sensor off,black level 50,black adjudst off,adv contr enhancer off, color expert 1,live color off ,realitty cretion off or auto if you preffer that way,random noise and digital noise off,smooth gradation low.for the rest,use default,or just as you like!

My point is the Netflix is still liw quality.In Romania it's just 15.25mb/s on a 4k movie.same movie looks amazing if downloaded just as it is on a blu ray,30-40gb.I use x800 to play them from ssd,but that's not the point,it's just streaming,quality is low

[RRG-Fafnir]

At the top left of my screen on Netlix it shows 0.48Mbps / 480

Is this helpful?

[RRG-Fafnir]

I am also getting on in years (77) and just want to watch a clear picture, not get lost in jargon

[Jewers]

Exactly - I now just want a quiet life, no stress and a good television picture!

[AndyLupescu]

I know,but you get stress even when you invest thousands! Your netflix should go up at least to 1080p for and 2160p when you play a 4k movie.I get 8mb/s in 1080p and 15.25 with 4k this is still low comparing with original movie file from blu ray.I know that age is sometimes a problem,also the country you live in.I have fast internet,downloading with 40-90mb/s so 40-90gb is no problem for me if I want to download a movie! My advice,try once,a 1080p movie full blu ray from a torrent site.it's the largest file in the BDMV folder,and it should have 25-40gb and I'm sure you'll understand me.Try to diwnload a mivie that you have on netflix,just to compare!These tv's are way better than cable (at least in Romania) and streaming services.The resolution is there,but the data...is low! Found that the standard video player on sony just plays everything perfect.stress??? Yes,hdd sometimea can't keep up with the amount of data that has to be read,that's why I use an ssd...or just go with a usb 3.0 flash drive!I use sony x800 to play everything but I watch a lot if movies,I'm at over 1830 titles so you can say I'm after quality in the first place!

[Win_88]

Hi,

I agree with @AndyLupescu on this as the low bitrate means the picture isn't as clear as it can be even if the resolution is high. But there should be a limit to how "bad" the picture quality is. This is why I suggested uploading some pictures of the same film both with Netflix mode off and on to be able to compare them and see if the change is within a reasonable limit or if it's a problem that requires intervention.

Win_88

[Jewers]

Hi Winn,  Just tried watching Netflix calibrated mode again.  Better this time.  It is a dull day and the room was not too light and it was much better than last time.  However, I much prefer switching Netflix calibrated mode off as the picture is much brighter.  If I have further problems, I will upload pictures.  Thank you for your help.

[Paul-M]

Sorry to join this late. I’ve had the same issues with hdr/Dolby vision as other users with Netflix hdr being dark. I have a kd xf9005 and str dn-1080 receiver. Having played with the picture settings I have found that setting brightness to max and contrast around 95-98 as an initial setting and then setting gamma at +2 which pulls out details in the mid-tones with black level at 50-51 with auto dimming and x-tended dynamic range both on high. These settings seem to bring the picture to an acceptable standard while retaining the black levels. Hope this helps anyone out there having similar problems.