Info bar xg8396 pop ups on own

[D-Law81]

 

My Sony TV xg8396 has had a update

 

but when using my Sony 4K player x8000m2 the info bar keeps coming up on and off I have looked on sites and says to go to settings and then channel setup and then info bar I cannot find info bar on the settings anywhere on the TV any help

[D-Law81]

This is wifi of TV on Netflix. 

[D-Law81]

OK, using WiFi and still did the video freeze but sound still running. So the streaming fault is due to the latest version update. Done tests and does show updates causing problems. 

[D-Law81]

This update has messed up my TV, watching Netflix and TV turns off Netflix and turn on recordings and also turned on playstation. This is daft, any idea when they will fix this. Its getting worse.. Also Netflix freezes but sound keeps working tryed both WiFi and cable same problem. Update causing big problems.. 

[Win_88]

Is this on the Nvidia shield or the built in Netflix app on the TV?

[D-Law81]

Factory restart helped, but still get pop up when using Blueray 4K player. 

[Win_88]

That part's been reported to Sony as apparently it's under investigation. Not much you can do about it for now.