Info bar xg8396 pop ups on own

[D-Law81]

 

My Sony TV xg8396 has had a update

 

but when using my Sony 4K player x8000m2 the info bar keeps coming up on and off I have looked on sites and says to go to settings and then channel setup and then info bar I cannot find info bar on the settings anywhere on the TV any help

[PyroPath]

Not the only model having that issue. XG90 same issue with that firmware. 

[Pentium_Gladio]

I have contacted Sony support and they advised that this being investigated by their engineers; however, as a workaround for now, you can disable the info banner by pressing home- select settings- watching TV and set the info banner to OFF

[D-Law81]

Can't find info bar anywhere. 

 

 

[D-Law81]

Hi I don't know if it's the update but I have noticed when I am streaming Netflix since the update, now and again I get like a picture freeze but the sound continues to play, is this to do with the update as well, does anyone know. 

[D-Law81]

This may not be sony but I use Geforce NOW on My TV, but have seen I'm getting pocket loss to TV but I am wired with 200mbps Internet. Is this the TV or Nvidia.?.? 

 

[Joe_Dohn]

Is this in relation to the last software version?

Also, have you tried using WiFi instead of wired? If so, do you get the exact same results?

- JD

[D-Law81]

Yes this is due to the latest update never had these issues before.  would have to try wi-fi but all setup is connected wired meant to be the better option

[Joe_Dohn]

That's very true, unless the wired port is rated at lower speeds than what WiFi is capable of.

[D-Law81]

This is a speed test off Netflix on the TV. Wired. We own the virgin media 200mbps broadband. All was fine before the upgrade/update. 😊