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xz2 high temperature

SOLVED
tridious
Visitor

xz2 high temperature

Hi, I have been using the phone for the past 2 days and realised that it heats up pretty quickly. It was particularly hot at the top part of the back of the phone, the area where the NFC logo is located. I did several "tests" to see how fast it heats up, and I made sure that the phone was cooled down before each try.

 
Firstly, I used the phone for browsing the internet for about 15mins and realised that the temperature(battery) has risen to 43 degrees celsius. Next, I tried using its camera and took several shots and after about 5 minutes of use, the temperature has also risen to 44.2 degrees and the a message was prompted stating something like "the temperature is too high! camera needs to turn off." I then tested the video recording in 4K resolution. The recording lasted for only about 3mins 40secs before the message was prompted, and the recording was not saved. The temperature rose to 44.5 degree celsius.
 
I understand that the automatic shut off of the camera was to prevent any hardware damage from the high temperature. However 15 mins of browsing and less than 5 minutes of 4k recording does not appear satisfactory from a user's point of view, especially after the device being touted as the best Sony has built. I hope that a software update can help mitigate this issue, as it will be a huge hindrance to the day to day usage if the issue remains. Does anyone else have the same issue?
267 REPLIES 267
Thommo
Genius

crouchy23
Visitor

thanks i will try in the morning 

coppell
Visitor

Dear Sony,

No long stories. No excuses. Simple question.

Will someone from Sony respond regarding overheating of the Z2, simply select a or b?

a. Yes Sony recognise there is a problem and we will keep you informed on what we are doing to resolve the issue 

b. No there is no problem, we are not aware that Xperia Z2 are overheating

Thanks

coppell
Visitor

Your personal support page.......ignored by Sony

Maybe if you wait long enough Sony I'll go away Slightly_smiling_Face

moh7
Visitor

fix the heat problem by upgrading the system . you will lost many customers you have if you dont fix it because you dont answer to many people you upset them so do i. contact with your people your fans like me and others to love you more. i always support you but please contact with us and fix our problem.

   

Makat
Visitor

Hay I am using the Xperia z2 bought it on 15 August 2014
I was also facing the same problem of heating up and not charging it continuously getting connected disconnected
I have given it to Sony authorised service centre I got it back with latest software but again the same problem is arising will I get the replacement or I have to go to consumer court to solve the issue??
Khurais
Visitor

I have this problem only when shooting 4k videos or playing higher resolution games for long time
Xperia2016
Visitor