Community

Leo182

I already had older Xperias , and I had problems with the compatibility of headphones ... when the headphone that came with it stopped working , no other headphone I bought worked right . I saw that the Xperia Z3 Compact , at least where I live, comes with a simple phone , and the other from Sony are well expensive for me , as for example one with noise reduction. Would anyone tell me if I have this problem with the Xperia Z3 Compact ? Any headphone that works with him and that is accessible and good do you recommend ? PS : I live in Brazil . Thanks.

Hampus

Hi,

I'm not sure which headset/headphones you have tried with your older Xperia. But there is only one standard when it comes to headphones (no mic) so any 3.5mm should work. If you are looking for a headset with a mic, the headset needs to follow the CTIA standard to be compatible with Z3 Compact.

These headsets will work fine with Z3 Compact:
http://www.sonymobile.com/global-en/products/accessories/stereo-headset-mh750/
http://www.sonymobile.com/global-en/products/accessories/smart-headset/
http://www.sonymobile.com/global-en/products/accessories/stereo-headset-mh-ex300ap/

Note that, if you are going to purchase a headset from a third party manufacturer you would do best by checking with the manufacturer to see if they have tested and can guarantee that they are compatible. Some headsets may require more power than the phone can deliver.

View solution in original post

Hampus

Hi,

I'm not sure which headset/headphones you have tried with your older Xperia. But there is only one standard when it comes to headphones (no mic) so any 3.5mm should work. If you are looking for a headset with a mic, the headset needs to follow the CTIA standard to be compatible with Z3 Compact.

These headsets will work fine with Z3 Compact:
http://www.sonymobile.com/global-en/products/accessories/stereo-headset-mh750/
http://www.sonymobile.com/global-en/products/accessories/smart-headset/
http://www.sonymobile.com/global-en/products/accessories/stereo-headset-mh-ex300ap/

Note that, if you are going to purchase a headset from a third party manufacturer you would do best by checking with the manufacturer to see if they have tested and can guarantee that they are compatible. Some headsets may require more power than the phone can deliver.

kpillay92

hi

i am having a problem with my Z3 compact that is very similar.

i tried plugging in the headset i received with it and it pops up saying that it is not compatible.

any headdset i plug in comes up with the same result.

can you please assist?

Hampus

Hi kpillay92,

Which headset are you using/have you tried with? I suggest that you take a look at the following link to get further information:
/t5/FAQ/Problem-using-headset-accessory-not-supported/m-p/347872

konko

Hi Support,

for some strange reason my sony headset which came in the box of z3 compact have stop working. Sound comes only from the device. Any ideas on how to fix this?

Many thanks,

Constantine

AnnoyedUKCustom

@konko wrote:
Hi Support,
for some strange reason my sony headset which came in the box of z3 compact have stop working. Sound comes only from the device. Any ideas on how to fix this?
Many thanks,
Constantine

The MH750 seems to be rather fragile. I used to have an Xperia SP and I had to replace the headset because the volume on one side was much lower. When I bought the Z3 Compact I kept using the replacement headset and eventually that one developed the same problem so now I am using the MH750 that came in the Z3 Compact box.

So in short, I don't think it makes sense to try and fix the headset. Just buy a new one. The MH750 costs less than £5 on Amazon.co.uk. I don't know where you live but you should be able to buy one cheaply.

konko

@AnnoyedUKCustomer wrote:
@konko wrote:
Hi Support,
for some strange reason my sony headset which came in the box of z3 compact have stop working. Sound comes only from the device. Any ideas on how to fix this?
Many thanks,
Constantine
The MH750 seems to be rather fragile. I used to have an Xperia SP and I had to replace the headset because the volume on one side was much lower. When I bought the Z3 Compact I kept using the replacement headset and eventually that one developed the same problem so now I am using the MH750 that came in the Z3 Compact box.
So in short, I don't think it makes sense to try and fix the headset. Just buy a new one. The MH750 costs less than £5 on Amazon.co.uk. I don't know where you live but you should be able to buy one cheaply.

Cheers mate.

However, I have tried and tested the headset on other Android devices and they work just fine. Moreover, no other headset is working on my z3 compact so it must be a software issue or some sort of settings that I have to fiddle with?

AnnoyedUKCustom

Assuming you haven't set the volume to 0 then you might have a hardware problem... perhaps the headset socket? Lastly, have you tried a phone reboot in case it helps?

JJ777

Try cleaning out the headphone jack with a toothpick. I was having the same issue and used a toothpick and found a lot of lint. My phone is usually in my pants pocket so it must have picked up lint inside. My headphones work now.