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It's not software if the volume ribbon cable is damaged and making your device think the button is pressed
Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/
Hi please could you help me , i used all attempts to unlock to be sim free phone by wrong codes and there i no more attempts to unlock it by. Code ,,, is there any way else to unlock it
According to an official Sony representative you need to visit a service centre and have it reset http://www.sonymobile.com/global-en/support/contact-us/