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unfortunatily camera stopped working

SOLVED
sayedkhadim
Visitor

unfortunatily camera stopped working

After factory reset my xperia z2 camera stop working. Every time i open camera , unfortunatily camera stop working error coming. Any one help please
1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.US.title
Qatrium
Expert

If you already have you phone reset, then I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory. It's much better than factory reset.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

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12 REPLIES 12
profile.country.US.title
Qatrium
Expert

Try to clear camera cache:
- Go to Settings -> Apps -> All -> Camera -> Clear data and restart your phone.

sayedkhadim
Visitor

I try to clear cache but stil same problem. In morning my camera was working fine. But i factory reset my phone after reset this problem happend.
profile.country.US.title
Qatrium
Expert

If you already have you phone reset, then I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory. It's much better than factory reset.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

profile.country.GB.title
Uliwooly
Expert
sayedkhadim
Visitor

My xperia z2 have 4.4.2 andorid , updste not available for my countary pskistan. How i update latest verision
sayedkhadim
Visitor

How start 4.4.2 andorid in safe mode
sayedkhadim
Visitor

I start my phone in safe mode but stil camera not working showing unfortunatily camera stop working
profile.country.GB.title
Uliwooly
Expert

@sayedkhadim

Repair the phone as suggeted by @Quester > unmount the SD card > check again.

sayedkhadim
Visitor

Repair phone but stil same problem