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abbadi

hello.

i have problem when i recharge my phone it take hour and half to charge 50% and the phone be very hot from up where the sony logo and from the back . and the charger be hot too . thanks and sry for bad english

Samuel1

Yes, it's normal that it gives away some heat while charging. However, I suggest that you try to repair the phone software using PC Companion to rule out any software issues at first.

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

View solution in original post

Samuel1

Is this the original charger? If the phone has a lot of processes running while charging or you're using it the temperature can rise a bit.

abbadi

yes the orginal and i didnt use it when it recharge also its new phone i bought it yesterday

abbadi

its normal get heat when recharge ? or i go back it for the store ?

alixo

Hi When you want to Charge your Xperia Z2 All Your Program should Close.

Are You Test It ?

Samuel1

Yes, it's normal that it gives away some heat while charging. However, I suggest that you try to repair the phone software using PC Companion to rule out any software issues at first.

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.