No storage available error message trying to browse images

[historus1]

Hi,

I have an X Z with a 32 GB Class 2 Transcend micro sd. I am really offten facing the following issue:

- taking pics

- trying to look at pics in Gallery (in German the App is called Album)

- placeholder thumbnail for some pics, file size is 0 looking at the files in file browser

- in Album app trying to select the second tab ("my albums" or so, where all the social service albums are collected) => "No storage available", in German it says "Kein Speicher verfügbar") and the app closes immediately.

- Trying to take a picture: Cannot save image

This is really annoying and only restarting the device helps. This also happens if I set the storage medium to internal storage!

So again, this is data loss since some pics have 0 kb and are lost.

Do you already know of this issue. Can it be related to the microsd card I am using? It also happens saving to internal storage so I doubt it.

And btw: Which microsd card is the recommended one?

Thanks,

Historus

[Uliwooly]

how about

settings > apps > all > album > clear everything > restart your phone

[historus1]

I can fix the problem by simply restarting the phone without clearing the app cache.

Doing this does not bring back photos only having 0 kb in size?

Long story short: It doesn't help. Restarting the phone is no solution at all. The problem persists.

[Uliwooly]

it might be the SD card acting up, class 2 its quite slow but it should show the pictures, also I would suggest that you reformat the SD card

[historus2]

It's me again with another account. This weird forum always brings the account or login window when I log in using my xperie account. This is really awkward.

I have deleted the card with the smartphone. Let's see whether it helps somehow. I thought about ordering a class4 or class10 card but I read about the requirements recently. It says all class 2 - 10 cards should work since it is not a DSLR.

I would like to hear a statement of one of the sony officials whether this is a known issue or not. Losing photos just taken and the storage not being available sounds like a severe problem to me.

and: WTF??? Why is google authentication working and xperia smartphone accounts not?...

[historus1]

So the issue with the album app not being able to access the storage happened again and I deleted the album app data through the settings. And yes, the app was reset and I could choose the second tab again. All settings were lost for sure, but I can avoid a restart this way. Definitely sounds like a bug though. I didn't connect the facebook album, maybe that helps. Since the social connect app provided by Sony cannot access my facebook aaccount I wouldn't be suprised if the album app has problems there as well.

Will see wether the 0 kb photos problem will occur again.

[historus1]

Yes, it happened again yesterday night. No photos were taken and trying to make a screenshot of the failure wasn't possible and failed with the error message "Failed to save screenshot". Makes sense. I'll try another sd card although I am still wondering why this also happens saving to the internal storage. Still missing an official reply.

[historus1]

Today I got my new class 10 micro sd card but I am still observing the random errors with placeholder thumbnails in the Album app, errors when trying to create a screenshot and not being able to access photos. Therefore I requested a replacement which I will receive on Friday. I will then see whether the problem also occurs on another phone of the same kind.

[SantosRA]

My album app is replacing the generic "no art" thumbnail with a random thumbnail from an artist on my collection. Is that your problem?

The issue persists even when I go to song, edit info and reset the art thumbnail. Haven't tried erasing the Album app data yet because it doesn't bother me that much.

[historus1 · Accepted solution]

Update:

I received a brand new xperia z with fw 434 already installed. It appeared to work much smoother and I didn't encounter this issue a long time. Then after a few days I was facing the issue again. That time many apps were open and I guess one of them still held a lock on the internal database which leads to the album app not being able to access it.

Closing all recent apps the issue was mostly gone. Sometimes I still have to delete the album app data to restore functionality. Good thing: I don't have to restart the phone.

It seems to be a software issue only. Which is somehow sadder than a hardware issue. With update to 253 it is NOT fixed.

Whenever this problem occurs taking screenshots is not possible. Screenshots are always stored onto the internal storage. So its obviously a write lock on this one.

Unfornately I never got a reply from Sony Support. I would be happy hearing that somebody is taking care of this or it's tracked as a bug.

Long story short: Very annoying bug which depreciates a pretty nice phone.