Community

anniinan

I have a problem deleting photos from my phone. After deleting photos and deleting them from trashcan as well they seem like they have been deleted but when i turn my phone off and on again, the deleted pictures are there again. I have deleted them at least seven times, but they always keep coming back. Am I doing something wrong or what is the problem? I don't use Google's auto back up, so that shouldn't be the issue.

Anyone else having this problem or know how to solve this? Or is it just impossible to delete the photos without using the computer?

I am a New android user, i had Iphone before i bought this sony few months back so feel free to talk to me like i'm an idiot, because i am with android.

Mr-Murphy

I have the same problem since weeks and tried everything. Some photos come back 6 times. I used different apps to delete the pictures (Photos, Album, File Commander/paid version, ES/paid version) without success.

Hampus

Sounds very strange if the photo is not deleted even when it's stored on the internal storage. But when you guys remove a photo, you do it via Album? By going to Album > Long press at a photo or just tap it > Tap the trash can > Delete?

buspilot

@Hampus I have the same problem and I delete them like the second way . Tap on the photo > tap the trash can > delete

Then I have to go to the file commander to delete it also manually from there

Hampus

Hi buspilot,

And what about if you boot the phone into safe mode two times? If you first boot the phone into safe mode > Go to Album and remove the photo. When this is done, "reboot" the phone into safe mode once again to see if the photo still appear.

More info about how to boot the phone into safe mode, can be found at the following link:
/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

nuttyspark

Do you have some kind of cloud storage i.e. Box, Dropbox etc? Could it be set up to synconise (Camera back up set) and thats the reason the pictures are coming back?

anniinan

No, i dont use any cloud sstorage. Just the sd-card

Zetthree

I have the same issue. Lost so much personal data reformatting sd card..

Anyway, I formatted the SD Card.

I moved the photo storage to the device.

I rebooted in safe mode.

I don't have cloud storage enabled.

I don't have auto backup enabled.

I deleted photos in photos when it says "delete everywhere". Yeah right..

I deleted off the file commander, back again.

This is getting rediculous!

Riezm

Yep, same here getting tired, every picture is comming back after a while. Next phone defenitely a Iphone for me again, android doesn't work also for me.I have the experia z1 now almost 2 years.

legin44

Hi! I am having the same problem with videos.Does'nt matter how I delete them or if on phone or memory card,they have come back 10+ times.So annoying as you can't even play them they are just black & no picture.. Had an Xperia Z & a Z2 but never had tis problem.So what is going on SONY?