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After lollipop 5.0, I can't watch videos.

SOLVED
oigrexx
Visitor

After lollipop 5.0, I can't watch videos.

I recently installed lollipop 5.0 and, for whatever reasons, I simply can not open videos on YouTube and in Facebook. 

I installed VMX and VLC and I still can't. I do not want to reboot my Z2 back to fabric, only if there's no other choice. 

Any help would be highly appreciated. 

Thanks

14 REPLIES 14
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Uliwooly
Expert

Anytime Slightly_smiling_Face 

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oigrexx
Visitor

After the thread I created entitled "After lollipop 5.0, I can't watch videos." by oigrexx, I thought that my problem was solved, little did I know that it was only for a few days.

So now I still have this problem, every time I do an "app preferences reset" and reset my phone afterwards, it solves the problem but only for a few days.

I have no applications installed other than the ones I can't uninstall. As far I know, I am the only one with this is issue.
I also know that If I go safe mode, everything will be fine.

Please help, thanks!






Thommo
Genius

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

felcolar
Visitor

I have the same issue, can´t play any videos from youtube or facebook, everytime I reboot my phone, youtube videos works for some hours, please help.

oigrexx
Visitor

Hello there! 

One thing you can do is reset your "app preferences" and reset your device. It will fix it for a couple days and you'll have to do it to solve the problem right away. 

As far as I know, you'll probably have to wait to the next update. 
Hope I helped.