volume of incoming call

SOLVED
thestonequo
Visitor

volume of incoming call

When I receive a call on my new XZ, it is hard to hear the voice of the caller. I had same problem on my old Z3 and it might be something simple, but i'd be grateful of help. .

1 ACCEPTED SOLUTION

Accepted Solutions
Sunking1011
Contributor

Strange. My voice calls are too loud even on the lowest setting.

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6 REPLIES 6
Sunking1011
Contributor

Strange. My voice calls are too loud even on the lowest setting.

thestonequo
Visitor

Thanks, can you advise how to adjust.?

Jonas
Master

Hi @thestonequo, sorry for the late reply to your post and I'm sorry to hear about your this. Slightly_frowning_Face

Have you tried adjusting the volume when you are in a call? You can do that by simply pressing the volume button on the right side of your phone. Do note that you can only access the volume for calls during an ongoing call.

If there is no change when you adjust the volume, I'd recommend that you test the ear speaker in the inbuilt test in your phone. The test can be found in Settings > About phone > Diagnostics > Test > Ear speaker.

Let me know how it goes and sorry again for the late reply.

ghencea-RO
Visitor

@Sunking101

Exactly, and people can hear everything if there is quiet around or the caller speaks louder. Sony should let us adjust the volume to the 0 for privacy. All Xperias have this issue. I have Z3C and XC, both with the same problem.

thestonequo
Visitor

Hi Jonas, yep...it's a bit better now. I just don't understand why Sony don't let punter adjust sound easier. 

Jonas
Master

Hi again @thestonequo!

I'm glad to hear that it's better now and I will make sure to forward your thoughts on how to adjust the sound in an easier way internally as user feedback!