bluetooth earphone can'twork

[KEITHLOO]

I am using a sony xperia xzs, yesterday I buy a bluetooth earphone, I use it to connext on my phone but the control of that earphone have delay, so I try another bluetooth earphone but the problem is still on my phone, is my phone pronlem or a bug? Thx.

[CameronT]

Hi @KEITHLOO, Welcome to the community. I am sorry to hear about this  

Do you experience the same issue in safe mode?

[KEITHLOO]

I have already turn on safe mode but the problem is still here. P.S. I am not using sony bluetooth earphone, but the one I use can use on other phone, the other that I test also can but my sony xperia xzs can't.

[CameronT]

@KEITHLOO, do you experience any issues with any other bluetooth devices on your XZs?