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Charging problem

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Mo231
Visitor

Charging problem

My phone was charging normally then one time it said I had 20% left and then it went straight to zero and died. Since then I have had problems trying to charge it, first of all it won't always recognise that it is charging and if it does it charges it to max 50% and then stops by itself. It ends up running out of battery a few times a day and I have constantly charge it, any advice thanks
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Accepted Solutions
midoreload
Visitor

it is a battery problem go to closer service center to replace it

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18 REPLIES 18
CameronT
Champion

Hi @Mo231,

Welcome to the community. I am sorry to hear about this. Slightly_frowning_Face

Can you please try forcing a shutdown on your phone (Hold the power button and the volume up button until it vibrates 3 times) then try to charge it while it is off?

Also, if possible please try other chargers.

Gokul0803
Visitor

My model is xa i am using uch12 charge from 30%takes 25mins sony have told that it is fast charging
Cyron
Visitor

Hello, I'm also facing a minor problem. My phone charged up to 89% and I noticed that the phone stopped charging and was still at 89 after a few minutes. I tried to switch power source but it was still stuck at 89. Is this a battery care sort of feature? Also noticed that the charging slowed down at about 85.
midoreload
Visitor

it is a battery problem go to closer service center to replace it

Ra131
Visitor

My mobile some time continues 6hars working some time only 2hars service
Mo231
Visitor

My phone only charges properly when it is switched off and it still takes a long time to charge and when it is on it will only charge from a battery pack or my laptop and is even slower.
Av6
Visitor

It takes long to charge my phone too. Last time 13h. And battery is dropping in minutes.Also, after I purchased and tried to do some video after 4 minutes is hot and stops recording. I avoid taking videos and also can't use it properly because of the battery is dropping and is hard to change as it takes long.Seriosly ? I bought it a couple of months back and I stopped using it for a while but now I need to use it and it is terrible. Big mistake using Sony. I'll never buy anything from Sony. Waste of money. I paid over £400 and I not worth £100.

adam80829
Visitor

My XA bettery  level have some problem too............plz update a new version to fix this problem!!!!!!!!!!!!!!!!!

lordofthorsager
Visitor

Common issue. Ideally Sony should have recalled this model. Sad indeed.