Ok, so the guys at Sony were supposed to call me back after they had talked to the engineers. They didn¿t so I called them. They said that they had spoken to the engineers and they want me to do a product recovery. Ie: I loose all my data even though I know what the problem was. I refused to do this on the following basis.
1. It had been taken to my local Sony centre where they looked at the machine and told me the dvd was gone. They told me it was better to deal with Sony repairs direct as they would be asking for questions regarding warranty and everything. I have no complaints with the local Sony centre as these guys were more than helpful.
2. It was sent to Sony to repair they looked at it. Repaired the one that wasn¿t broken (whats that all about??!!!) and then sent the machine back without even testing it!!!
3. There was no need to do a product recovery the first time so why should I loose my data now when there is no need. (I know I can make a back up but that¿s not the point, and I have in any case. But I hate these help lines when their first reaction is put in the product recovery cd)
They tried to tell me that if the engineers look at it and the dvd is ok and it¿s the software at fault they will charge me for it. Now forgive me if I am missing something but I sent it to them to be fixed the first time. I got it back and it didn¿t work so I expect it to be sent back and rectified under the original terms not on these new terms they are now introducing.
Sony are the ones who replaced the working dvd+- RW drive. I guess an easy mistake to make. Was it the DVD RW or the DVD drive???? But you would have thought they would have tested them to see which one it was? Did they not test it and say ¿mmm that drive seems to work, but we will replace it anyway, or did they not bother¿ Didn¿t they think that it may be the other drive? Did they not think of testing the other drive? It was only a simple case of putting in a disc. A 1 minute job if that. Surely any engineer with any experience would do that at the very least.
Sorry about the rants guys but I am extremely pi££ed off. I am without my computer for another week whilst Sony sort out the mess, but I am more annoyed that Sony are not prepared to admit their mistake, may try charging me for it, and have engineers that are completely incompetent.
Rant over for now I guess, I am away for a few beers to cool down!!!!!!!
