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Billybutler

I bought an VGN FS415S just three months ago and several of the keys have begun to come lose and fall off - not happy. Has anyone else experienced similar problems?

Thalamus.

Hi Billybutler,

Welcome to Club Vaio,

As you only had your Vaio for three months then I suggest you contact Vaio-support and request that they either send you replacement keys or repair your keyboard...

Billybutler

I have some replacement keys being sent for the keys which have become detached but there is some loosening in a number of other keys so i fear this issue will be ongoing and allegedly according to vaio support my keyboard is not covered under warranty for repairs of this sort which I find incredible not entirely plausible.....

kee-lo_

TonyBeard had a very similar problem, he had a word with Adam, but now that's he's gone I don't know who I could put you in touch with, maybe Tweedy will know?

Billybutler

Thanks useful to know as Sony claim this is a 'one off'....

kee-lo_

They should spend more time reading this forum, this is about the 5th post about it, with at least 10 "me too" messages

Billybutler

somehow I figured they were being somewhat economical with the truth.....

lyapple

Thanks useful to know as Sony claim this is a 'one off'....

Ok, so I’ve an idea for Nico. Rig up some kind of counter so that when a member highlights a particular problem, any similar problem noted by another member will be added to the tally. This info is then fed to the appropriate tech. bods at Sony to indicate the extent of the problem but is also noted on the forum so a member registering their problem can tell Sony the head count so far, giving the ammunition they need when told it’s a 'one off'.

Thalamus.

That's a good idea Pandora, it could be a useful tool...:smileyhappy:

kee-lo_

Pandora,

A similar thing happened - it was called "call the fire brigade" (I remember Seb21 and I laughing about that!) and apparently VAIO-Link "investigated" what we had brought to their attention. Though no one ever got back to either of us!