FE41Z Problems

[lisa.cleverley]

Hello all,

I purchased my FE41Z approx 1-2 weeks ago. Not my first Sony laptop. It comes pre-installed with Windows Vista and so the problems start.

First of all I installed my own full edition of Office 2003 and after that the inbuilt webcam no longer works. I removed it and it works again! Very disappointing indeed. Then I went on to put internet security on my computer. I don't use Norton and use Kaspersky as I've always used that and have paid license. Installed that and checked webcam after... doesn't work again! Removed that and still doesn't work so I did system restore to before installation and webcam works again.

I then called Sony support and was surprised by their less than helpful advice, which was "Don't use that software then!" Since then I've installed Office 2007 and webcam works after then. Tried a different internet security (BitDefender) and again problems with in-built camera starts again. So rolled back to before that again.

Right now I'm running my computer without security, which is not what I want with the high amounts of adware and viruses circulating on the web. I've been able to use the webcam without those installed.

I went to install another one of my software today (Namo) and again the webcam doesn't work after. These do work on Vista fine, so I cannot see why they interfere with the webcam.

Sony support have asked me to do various tests such as MSCONFIG and disable all start up programmes. Done that and webcam still doesn't work. They also asked me to reinstall drivers. Again, done that and still doesn't work when my much wanted programmes are installed.

I have no idea what to do now. Any help appreciated. Sony support are looking into this but I don't feel a fix will be coming from them anytime soon.

Thanks for reading.

Lisa

[kee-lo_]

I think Vista still has issues with cameras, the hotfix seems to work for certain models.

[Thalamus.]

What other section do you mean? I've looked on the Sony website and see an Other section but no links etc. Just reg problems, e-support etc.

Lisa

Hi Lisa,

the other section that I was referring to can be found within the FE41Z vista downloads ..

Glad you're cameras working again..