iplayer not running on Bravia

[iannoble]

BBC have sent me the following message '

Dear Mr Noble

Reference CAS-2525170-TLB4X0

Thank you for contacting the BBC iPlayer support team.

I’m sorry to read that you’re having ongoing problems with BBC iPlayer on your Sony Bravia.

We would suggest that you ensure that the device is fully up to date with the latest firmware installed.

It may also be worthwhile to perform a full factory reset.

Once again, thanks for taking the time to contact us.

Kind Regards

Andrew Gilfillan

BBC Audience Services

We have reset factory settings with no improvement. Can anyone tell me what 'firmware' is and how do we update our TV?

[Anonymous]

Hi there

You have not provided the model of your TV, however most firmware updates can be done via these instrustions below.  Firmware is simply the software that the TV needs in-order to operate.  Updates are provided for new features or bug fixes basically.

I am also assuming that you have connected your TV up to your home network, and it can access the internet?

Cheers