DSC WX350 zoom lever not working

[cracail]

Zoom lever stopped working. Lever moves freely but zoom does not function. Camera lens stuck on WA, otherwise working OK. Is it easy to open up and fiddle?  Thanks, Paul 

[Anonymous · Accepted solution]

Hi Paul,

It might be best to contact Sony support here.

Let us know how you get on.

Best wishes,

M

[damonstuart]

Did you get this fixed at all? I am having the same problem.

[damonstuart]

Did you get this fixed at all? I am having the same problem.

[damonstuart]

Did you get this fixed at all? I am having the same problem.

[Joe_Dohn]

@damonstuart Have you tried reaching out to the Sony support reps? Most likely, it'll need repair.

[damonstuart]

Waiting for reply from Sony Support. Thanks.

Will let you know when reply comes.

[damonstuart]

Contacted Sony who gave this reply and it worked for me.

Resets the product to the default settings. Even if you perform [Setting Reset], the recorded images are retained.

1. MENU →(Setup) → [Setting Reset] → desired setting.

Menu item details

Camera Settings Reset:
Initializes the main shooting settings to the default settings.

Initialize:
Initializes all the settings to the default settings.

Note

• Be sure not to eject the battery pack while resetting.

[Joe_Dohn]

Glad to hear it was solved!

Thanks a lot for taking the time to share an update, do mark your last post as the solution so others can find it easily.

- JD

[damonstuart]

Don't know how to mark it as solved, sorry.