Sound problems

[KSaraRichards]

Hi, my

DCR-DVD106E handycam has suddenly stopped recording sound - it will play back pas footage with sound.  I have checked all the microphone settings and all seems correct.  Is there anything else I should or could do before sending it off for repair?

If anyone can help give advice that would be great.  Many thanks

Sara

[blaireau_photo]

Hello KsaraRichards - welcome to the Sony forum!

If you have tried changing all of the various sound settings and are still having no luck getting the sound to work, there may well be a technical issue with the camera itself.

Your best option would probably be to get in touch with Sony Customer Services directly to go through some other checks to try and diagnose the fault. There are various ways to do this and they are listed here:

http://support.sony-europe.com/contacts/index.aspx?site=odw_en_GB

Thanks - and good luck!

Simon

[KSaraRichards]

Dear Simon

Thank you for taking the time to reply and your thoughts and included link

I will go and have a look at the link and if not do as you suggest and contact customer services

Many thanks

Sara

[blaireau_photo]

You're very welcome - and good luck.

Simon