WH-1000XM3 can't pairing with Macbook Pro and Huawei P30 Pro at the same time

[jalb80]

Hi, 

I've bought a WH-1000XM3 headphones and I've tried to pairing both to my Macbook Pro and my Huawei P30 Pro. 

I've achieved to pairing both but I can only connect one of them at the same time. I'm not able to listen to music from my Macbook and managing calls from my phone.

Can anyone help me? I have got other headphones bluetooth and I've always been doing this (music from Macbook and calls from phone) 

Thank you so much

[joselgr03]

Hi, Jalb80 

These headphones only allow a single active connection per device although they can store up to eight devices

“Headphones can be paired with multiple devices, but can only play music from one paired device at a time.”

As you can read in this article...

https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/artic...

Best regards

[Marino.Manolo]

https://helpguide.sony.net/mdr/wh1000xm3/v1/es/contents/TP0001703548.html

[jalb80]

So, if I understand well, if I'm listening to music from the Macbook I can't response calls from the phone?

With my old headphones (Jabra) I can do two things with no problem. When I receive a call, headphones stop music from the PC and I can response the call. When the call finishes, music from PC returns. 

[joselgr03]

The problem could be that the headphones are connecting to the computer by HFP/HSP bluetooth protocol and not by A2DP. If both protocols are used if it would allow you the function you refer, HFP/NHC for the phone and A2DP with the computer.

But if the computer connects via bluetooth with HSP it will not let the phone connect by not allowing two bluetooth connections with the same protocol as I put before.

Or this is happening the other way around, that the phone and the computer are connecting by A2DP protocol.

Follow this guide in the order it refers

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703113.html

Have you tried with any music device other than a computer?

[jalb80]

I've tried that solution but I can't connect two devices at the same time. If I connect the computer, bluetooth from phone can not connect but If I disable bluetooth in the computer, the phone can connect with the headsets. 

The same if I do the opposite. If I connect the phone by bluetooth, it's impossible to connect from my Macbook and I have to disable the connection in the phone if I want to connect from the Macbook.

Anyone can listen to music from PC and manage calls from the phone with both devices connected to headsets or it's a feature not covered by this model?

[joselgr03]

One more question

In the McBook do you have the sound set to Mono or Stereo?

I say this by the following.

McOs since Leopard includes the A2DP protocol apart from NFH, the

HSP protocol is in Mono and A2DP in Stereo. We do not know what protocol the smartphone uses, if you use A2DP and the computer as well, one connection would disconnect the other.

Both connections must be different for it to work correctly.

That is why I told you before if you had the possibility to try a different Bluetooth music device to the computer and see if the interruption of music playback works when receiving a call from the smartphone and discard that the computer is connecting and the smartphone really does it for HSP

[jalb80]

I've decided to return this headsets.

I've bought a Bose 700 and I took me less than a minute to connect both devices (PC and Smartphone) and use them simultaneously, that means that I can listen to music from PC (Macbook) and if I receive a call in my mobile phone (Huawei), the headsets switch between PC and phone and I can attend the phone. Then, music from PC is selected again. 

It's not necessary to do combinations like first connect the PC and then smartphone (https://helpguide.sony.net/mdr/wh1000xm3/v1/es/contents/TP0001703548.html) or things like managing bluetooth profiles (HFP, HSP, A2DP...) in order to use both device simultaneously.

As I said, with my old Jabra I had this feature with no effort and with Bose 700 the same. 

I'm very disappointed with WH-1000XM3 because I think this is a very simple feature for a product that costs 250€ or more.