Wired network problems on latest firmware

[Muffinman2k]

I have upgraded to the latest firmware on xe8596 and now everytime i try and connect to VPN the TV drops my wired Ethernet connection. I have to manually go into network, and click on ip settings, DCHP for it to pick it back up. This didnt happen before the upgrade. I have factory reset 2 times now and lost all settings and as soon as i install SurfShark VPN it drops the connection. I have tried broadcast and network time settings still the same. It also drops the connection whilst way watching broadcast TV.

Any ideas?

[HannahEd01]

Hi guys, VPNs, along with any other app that's not pre-installed on the TV aren't guaranteed to function properly on the TV, and specifically the VPN. I posted here before about a case I know of, th eVPN ended up messing with the power and the TV was stuck in a restarting loop every time the VPN was in use.

[Muffinman2k]

@HannahEd01  The problem exists without any 3 rd party software as i stated several times.  Its present after 3 factory resets....  I'm not the only person seeing the problem.  Do you have this set wired in?

In that case Sony owe me a new TV as this firmware has stopped its functionality

Who do i ask for a new TV as its only 3 years old and 2 years left on warranty.

[HannahEd01]

Hi Muffinman2k, I don't have this model I'm afraid, did you try a Hotspot (Wi-Fi)? If the issue happens on that as well it's most probably an issue with the TV, I believe the investigation will determine if it's a software or a hardware issue. Sony goes with a repair for these kind of issues, if you're after a replacement I would say try the retailer.