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Sony Bravia KD-43XG8396 mute-unmute issue since today

Sony Bravia KD-43XG8396 mute-unmute issue since today

Hi there

 

Just settling down to watch TV and started getting Google Assistant turning on and off with every press of the remote, along with audio muted.

 

Navigating takes a double press - to unmute and action the remote command.

 

Did a factory reset, and the mute-unmute problem persists, and now it's a total nightmare trying to enter set-up details.  I noticed my Virgin TiVo remote also affected the mute-unmute - so i took the batteries out. I've taken the batteries out of the Bravia remote for two minutes too, but they're new and I don't see why they'd be the issue.

 

This is baffling and incredibly frustrating as the TV is three weeks old and has been working fine until this evening, and I can't find any info about the problem.

 

To reiterate, with every single press of the remote control, the audio is first muted, with a second press in quick succession enabling the button action, before muting.

 

Please help!

3 REPLIES 3

OK So it now seems to mute / unmute with zero input from anyone, on any device.

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Macky786
New

Hi 

Did you manage to sort your problem as I have encountered the same issue today and its so frustrating please help Thanks 

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HannahEd01
Community Team

Hey guys,

I think you're talking about the talk-back feature? If yes, try the following: https://helpguide.sony.net/tv/gaep1/v1/en/01_06.html?hl=accessibility

turn off the talk-back feature.

If it's relevant to the remote functionality (On the TV or the remote) try the steps here:

https://www.sony.co.uk/electronics/support/televisions-projectors/articles/00030297