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Netflix stopped working
I have a 49XD8088. Netflix has always worked with no issue. Today it will not work. The app opens, logins in, but when i play a programme it plays for a second, I then get an error message saying unable to play. It works on all other devices, so is just the TV.
Called Netflix- gave them the error code and they said Sony's fault. I believe the app very recently updated, my son isnt sure if it has worked since.
Followed netflix- advice, turned on and off again- rebooted router- reloaded app-no joy.
Any ideas?
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Hi Alanchown,
Welcome to the Sony Community! I am not sure as to what has caused the problem. But I would advice you to follow the steps here under and hopefully that should resolve your problem. If it doesn't report back your results and we will try a different solution.
- On the supplied remote control, press the Home button.
- Select Settings.
- Select Apps.
- Under System Apps.
- Select NETFLIX.
- Select Force stop Netflix.
- Select Clear data.
- Select Clear cache.
- Power reset the TV by holding the POWER button on the remote until the TV starts shutting down.
- Select Google Play Store and update the Netflix app.
- Sign back in to Netflix.
Cheers,
Dutchice
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Unfortunately that has not worked. My firware is v6.2858. I think a new version is available, but currently my TV is not loading it- I assume its because its being rolled out- no idea if that will fix it?
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Hi alanchown,
You can try to update the software by downloading it to a USB stick from the following link: https://bit.ly/2xhKg2L. You'll also find the instructions for updating it mentioned in that link.
Hope this helps,
Almou_10
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I have now updated firmware to latest version. Unfortunately still no Netflix.Very frustrating.