Netflix sound keeps cutting out on my sound bar

[Philahill]

Trying to watch a film on Netflix accessed direct from my 65 inch OLED that I had delivered yesterday. Every 3 minutes or so the Sony sound bar cuts out: if I stop the film then restart then the sound returns. It is really impossible to watch the film. The sound bar is connected via optical cable   Any ideas would be appreciated. 

[gunnered]

Tried a different optical cable? I guess your sound bar doesn't have hdmi.

[Philahill]

It does. The installer used the optical link. He was trying to resolve sync issues. Do you think that will fix it?  I get the problem  only in Netflix whether accessing it via the tv or my virgin box

[IamNic]

Hello @Philahill,

please check if the optical lead is properly plugged in - I once had the same issue with my TV and it was simply not connected properly.

- Nic

[Philahill]

All seems ok.  I think I need to change it back to hdmi from Optical. Both the hdmi cable and the optical cable are plugged in. Just got to find out how to do it. 

[Philahill · Accepted solution]

So whilst checking the cables I pushed them all in. And....  the problem seems to have gone away !  

Thx a lot!

[gunnered]

That is so typical of optical cables, especially the cheaper ones. They never seem comfortable in their socket!

[IamNic]

Hello @Philahill,

glad to hear it now works 

- Nic

[Philahill]

Thanks. Not helped by crap John Lewis installers. They even plugged my headphones into the audio input....  

[Philahill]

So.... whilst it is better I now have the problem that the first word of sentences keeps being dropped off, almost like it takes time to restart even after a very short gap. I have a feeling I need a better optical cable. Any ideas?