Latest January 2021 Android Update

[Bjdr1975]

I have just done an update on my KD-55AF9 ( v6.5016)

Now unable to use sound bar HT-ST5000. Tried re-tune, re-set can only use internal speakers.

Once again Sony mess up with their up-dates and make the TV unusable, this is totally unacceptable.

If anybody has a suggestion on how to fix please let me know.

[Joe_Dohn]

Hi @Bjdr1975,

Have you tried clearing the cached data for the TV (Device Preferences - Storage - Internal Shared Storage - Cached data) then restarting the TV by holding the power button?

- JD

[Bjdr1975]

Thanks for the suggestion and when I'm feeling bold enough I might give it try. At the moment the TV seems to be behaving so long I don't use YouView, which has been the cause of previous issues on both this set and an older KD55 9001. In the meantime and for my continued sanity I use other devices to watch the iPlayers on these TV's.

What I can say is that it is a pity Sony have made it so frustrating to use these TV's without any degree of reliability, I'm just waiting for various messages to pop-up or sound issues to arise and when things settle a new update comes along to mess everything up again, hey-ho I guess I'll have to give up with Sony.

[Joe_Dohn]

I know the feeling.

Do let us know if you try it, clearing the cache essentially deletes all temporary data, which usually improves the performance and is generally risk/headache free since it doesn't reset any settings like a factory reset.

Hope this helps!

- JD

[Bjdr1975]

Hi 

Have tried your suggestion and now have no sound from sound bar speakers and cannot use the TV and sound bar together. This is the previous problem I had when using YouView.

Have tried resets and other hacks but no luck so sound bar is now redundant.

Very poor and disappointing would definitely not recommend Sony.

[Win_88]

Some have reported that it's better to disable eARC as a workaround. The issue was reported to Sony by many users where were told it's under investigation.