KD-43XH8196-Mute button issues

[Ludditus]

 I have a KD-43XH8196 Android TV connected to a Panasonic sound bar using HDMI-ARC sockets and cable. When I try to mute the sound using the TV remote I have to press the mute button twice. Similarly to restore the sound and be able to adjust the volume. Has anybody else experienced this and is there a solution?

[Peter_S.]

Hi,

I'm using a soundbar too (Sony) and I don't have this issue.

Probably a communication problem between Soundbar and TV.

Please check if both devices are running the latest software.

In addition you might want to contact Panasonic and ask if this is a known issue on their side.

Cheers

Peter

[HannahEd01]

Hey, I don't think it's the TV's issue either, anyways try the following:

-Reset the remote:

https://www.sony.co.uk/electronics/support/televisions-projectors/articles/00030297

-Update the TV:

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh81xx-series/kd-43xh8196/downloads/00017...

-Unplug everything then start over.