ITV Hub and missing subtitles

[Sceptic10]

I have a KD-55AG9 with which I am very happy ....BUT while I can get subtitles on all channels and Apps I simply cannot get them on ITV Hub even though the programme guide states that they are there. Am I alone with this problem or can anyonme help

[Joe_Dohn]

Is this happening on the latest software version?

[Sceptic10]

Yes it is

[Sceptic10]

I should be grateful for more assistance please

[Joe_Dohn]

There's a new software update that was released on the 24th of last month, give it a try.

Pretty late to the party, I lost track of the thread 😅

Hope this helps!

- JD

[Sceptic10]

Thank you Joe. I am up to date but the problem persists

[Joe_Dohn]

Have you tried using the Subtitle button? (It looks like a small box with dots at the bottom)

[Sceptic10]

Yes I have.

It works on every other app except ITV Hub and IPlayer, but the latter has an onscreen switch for subtitles

[Joe_Dohn]

This is starting to seem like a service/app issue, have you tried contacting iTV support?

[Sceptic10]

Joe,

Good idea. Thanks.

I have approached them by email. I hope they respond.

They seem to prefer Twitter DM (Direct Messages?) but I don't use that