Comunidad

analogueheart

Hi all,

I'm experiencing a strange and quite specific issue with audio description, which appears to have happened since the recent software update. I've read through the forum and found quite a few issues/solutions for similar problems but so far, no luck...

Basically, I can't switch off AD on any catch-up programmes using the All4 app (launched from Sony Select) - I have tried the accessibility settings in the system menu (AD is in normal/off mode) and just about every other thing I can find in the audio menus. There's no way of disabling in the All4 app (only subtitles on/off).

The Youview Catch Up app allows me to turn AD off/on via the Audio button on my remote - but this only works for live broadcasts. Other catchup apps such as BBC iPlayer and ITV Hub all work fine, as there are AD on/off functions in each app (something which All 4 doesn't have).

A couple of other odd things... if I run the All4 app from a PS4, then there are no issues. I also have a slightly older Bravia (KD-49XF7596) in another room which doesn't do this. This all seems to point to the latest software update for KE-65XH9005, specifically the All4 app.

I know it's a long shot - but has anyone else experienced similar issues with All4 and the latest update for Sony Android or is there anything else that I might try that I've overlooked?

Cheers!

Mike

karltheway

Same problem only on channel 4 catch up since the you view update. Any solutions?

CinnamonJalapeno

Yes, it's the same on my XR55A80J. Audio description is turned on in the All4 app alone with no apparent way of turning it off.

Anonymous

Hey,

You might want to check and switch off some of the ''Accessibility'' features of the TV: https://bit.ly/3K7yJqE & https://bit.ly/3rfqPmt.

Hope it helps.

CinnamonJalapeno

I have checked, and all of the accessibility features are turned off. The audio descriptions occur only in the All4 app - not on live TV, and not on any other app. It seems to be something to do with the app itself, but there are no accessibility settings within the app.

karltheway

Any joy with this yet?

Piscie

Hey @CinnamonJalapeno,

I'd recommend clearing the cache & data for Sony Select itself (Go to Settings - Apps - See All Apps - Sony Select - Storage - Clear Cache & Data & Uninstall Updates). Hope it helps!

CinnamonJalapeno

Is the All4 app part of Sony Select?

Eskimosony

Clean the Cache and Data of All4 and re-sign into Channel Four App. That's should work. Settings/Apps/All4....it might be in System Apps as you have to get to it through YouView if I remember correctly so click on System Apps and scroll down to All4