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I have a Sony BRAVIA KD55AG9 forts I had no sound on the amazon prime rugby then I get asked to register for amazon prime. I’ve had an account since I bought the TV in august. I re registered but TV and account not linking.
I tried to solve with amazon who said I need to register TV with Sony and get help here. I’ve been trying for 2 weeks to register TV but there seems to be a problem with the online registration form. I’m now stuck as I still can’t register or watch amazon prime on my Sony TV - help please. I’ve cleared data and cache as suggested on the trouble shooting and still have the same problem.
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Have you tried clearing the cache for the entire TV as well? (under Device Preferences - Storage - Internal Shared Storage - Cached data)
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Yes - my TV is set up to automatically update and I did an update
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Hi
yes I’ve checked my software is up to date. I’ve cleared the data and cache.
it still doesn’t work
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Hi problem solved - I rang the help desk.