65XF9005 Video App Freezes on High Bit Rate 4k

[PaneDi]

I recently updated the tv to firmware 65.10 and apart from the hdr in the menus while playing movies(grayed subs) i noticed that when i play a 4k high bit rate movie from usb 3.0 external disk in usb 3.0 port the movie freezes after playing normal for about 30-40 minutes an the only way to fix it is to restart the tv..this wasnt happening before the update

anyone else having this issue ? 

what is sony thinking without even testing the new firmware ? 

i am a bit dissapointed .also from the fact that it has only 2gb RAM but thats another story ...

any ideas ?

[PaneDi]

video app freezeing while on android 7 was playing flawlessly

[rooobb]

With a bistream of ..... mbps ? Via usb or DLNA?

I'm asking just because on my own KD55A1 the streaming on Video is the same as it was on Nougat (the interface is different and slower but it doesn't seems to bother you)

[PaneDi]

via external disk usb 3.0 (disk is perfect) .i play a 60gb 4k hdr movie .it plays flawlessly for almost 40 minutes and then out of the blue it freezes(with video app only)

[rooobb]

It could be the file in any case. Do you have tested it against a different file with a different encoding? Mine doesn't stop

[PaneDi]

it does it on all movies i tested ...plus the same movies prev on android 7 was playing perfect and now they freeze after 40 mins on android 8

[imMike]

Some other user here has found and tested the issue and it happens when
there is TrueHD audio in the file, it doesn't have to be played, it's just
when it's in the file. I can confirm this is the case, I've been
re-transcoding my films to remove the TrueHD track and then the video would
play fine.
If the file has TrueHD the video app will play it perfectly for about 30-40
minutes and then freeze the whole video app, so then you need to reboot the
TV - just force closing the app doesn't fix it.

[PaneDi]

so its a problem with the android 8 firmware .i repeat the same movies werent freezeing in android 7.and we are talking about a 65 inch expensive tv here. so i want a fix about it ..i didnt bought the tv to transcode every movie i want to see neither restarting tv every 40 mins is a solution.

dont you think  ?

[imMike]

I totally agree, I've spent weeks transcoding the videos...

[Mezaro]

Thanks, @imMike 

I just tired explain bug information anywhere 😕

@rooobb, page one in this theme, we already have a little conversation

Hoped, sony doing something. Right now.

[Mezaro]

For now, unfortunately:

1. Stop play every 30 min, and start again (but maybe forgot do this)

2. mkvtoolnix, exclude only TrueHD stream, start multiplexing = ~20 min (40-60Gb) because operation without convert any stream content.

I make "temp" file, only before watching. Yes, I know it's awkward.

3. Using third-party player. Yes, for me it's weird. I like use VideoApp.