2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[adyjay33]

I would say yes to that question of having to return the free soundbar... it was part of the contract...

[Caledonian_TV]

---

rnbetsy wrote:
Hi, Re: 5 year guarantee. Currys website says you get something printed regarding it as well as your receipt. But I didn't. Went back in and they didn't seem to know. Contacted knowhow and they just said it's on their system and not to worry...

---

I'm afraid I'd trust 'Know How's'/Currys' 'system' about as much as I would a letter from Arfur Daley!  - I'll write to them I think and ask for a written copy of my guarantee.

[Heckie]

Regarding screen grabs, in hindsight, perhaps you would be better getting ones specifically for your own model of TV.

To do this, use Google Chrome, and get the 'Full Page Screen Capture' plug-in.

[Triswillmott]

@Caledonian_TV @rnbetsy Sony told me the 5 year guarantee was with Sony themselves, not Currys. Currys should've told us at time of purchase that there was a period of 30 days from purchase date that you had to register the 5 year warranty. Only found this out when my first tv went off with Sony for repair and they told me I'd never claimed my 5 year guarantee. Might want to chase up with Currys, had a friend who liked the look of my tv so bought one himself. Was also never told about his 5 year guarantee. He's now been informed by Currys he hasn't sent off the documentation so only now has standard manufacturers 1 year warranty.

[frankie1g]

I think you register the product on Sony website then it'd done Sent from my Samsung device

[frankie1g]

It was In my box from jl Sent from my Samsung device

[julianblack]

Don?t forget to de-register your device from their web site after returning it -:).

[Caledonian_TV]

---

@Triswillmott wrote:
@Caledonian_TV @rnbetsy Sony told me the 5 year guarantee was with Sony themselves, not Currys. Currys should've told us at time of purchase that there was a period of 30 days from purchase date that you had to register the 5 year warranty. Only found this out when my first tv went off with Sony for repair and they told me I'd never claimed my 5 year guarantee. Might want to chase up with Currys, had a friend who liked the look of my tv so bought one himself. Was also never told about his 5 year guarantee. He's now been informed by Currys he hasn't sent off the documentation so only now has standard manufacturers 1 year warranty.

---

This is, unfortunately the sort of dishonesty you can expect from DSG...  Which is good enough reason to get everything in writing from them and really hold their feet to the fire...

Some years ago my (now late) Mother-in-law was sold a TV with one of their three year like-for-like guarantees... It wasn't worth the paper it was written on!

When it inevitably went  wrong I had the unpleasant experience of dealing with a particularly corpulent and oderous slob of a manager at their Hermiston Gait store in Edinburgh, who seemed to take great personal pleasure in the fact that an 85-year old woman - whose only real pleasure in life was watching TV - had been conned into buying a worthless piece of nonsense by one of the seedy little sewer-rats under his stewardship...

I hadn't the heart to tell her...  Fortunately I was in the position where I could simply reach into my pocket and buy her a brand new set from elsewhere; she knew no better...   - Her old one went for repair; which was never done properly; I think it lurks in the cellar somewhere...

DSG are simply 'box-shifters' and damnedable rogues of the first order. No worse than many others of course these days - but they need to be treated with the same contempt they mete out to their customers and have their feet held firmly to the fire!  Don't give them an inch!

[Anonymous]

Good afternoon all

For those that are experiencing issues.  Would you kindly be able to add your issues and problems to the spreadsheet in the link below.  Sony is trying to collate all the issues and gather data across all EU countries.

https://docs.google.com/spreadsheets/d/1plApKWKjvI6nHM9DwaC5orceWH5lQP7OiWfd6OBI2iQ/edit#gid=0

Thank you.

[Heckie]

That will be a big spreadsheet.