The whole thing froze, completely unresponsive

[SusyD]

I was listening to the FM radio for the first time on my experia zl and the whole thing froze. It will not respond to anything,

I can hold the start button for 5 minutes with no response.

Is anyone else having similar problems?

[SusyD]

Did that, just did it again... nothing.

Held the Power button and volume UP... 30/40 seconds...nothing

Held the Power button and volume DOWN... 30/40 seconds...nothing

It seems I will have to wait until it runs out of power and then restart it. The screen is stuck on fm radio, 91% power, 1:14pm eastern standard.

I've had since April15, if it's still like this by the time I head home, it will be going back to Costco.

Thank you for trying.

[Uliwooly]

try this

remove the SIM card and put it back on, it should restart your phone

[SusyD]

Stuborn little device, still no change with this procedure.

While doing this I noticed a number CE0682 would this be the build #?

[SusyD]

Maybe it just doesn't like the blues. lol:smileysilly:

[Uliwooly]

so even after pressing power & volume up at the same time for 10+ seconds, or removing the SIM card the phone is still stuck (on) ? that's quite interesting, press and hold the power button for 20 seconds. this is quite odd

[Uliwooly]

the build number will be

settings > about phone > build number

10.1.A.1.434 or so

[Uliwooly · Accepted solution]

once you get the phone to restart use SUS to repair your phone or return it/exchange it

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

for future reference

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

[SusyD]

Did that more than once for more than 20 seconds, didn't do anything.

It's now been on the same screen for 2 hours 45 minutes, nothing works.

[SusyD]

Thanks a lot for your effort

[GeoffH]

following this with interest - SusyD you have an anomaly in your hands - some people have an issue with turning on but never turning off

have you definately connected to your PC via USB and tried to do an update repair ? download Pc Companion from Sony (do a search)

do you have a memory card inserted ? if so remove it

plug in headphones and see what happens

this is pretty weird

is the phone doing anything at all - does the battery indicator show a drain - is it going down

is the clock changing time