Hi,
I bought a phone (xperia z2) four months ago and something suddenly happened to it amd it stopped responding.
1. Then i took it to the service center in saharanpur and they told me theyll update the software amd maybe the phone works on 5th september 2015
2.Then i collected the phone from them but it still didnt work.
3.Then i again took it to them and they said they would replace it on 9th september 2015(service id W1 15090903719)
4. Then i got a replaced phone which still isnt working.
5. Then i spoke to one of the floor supervisors Mr Mohd Sohel at 180030002800on 17/9/15 who told me to deposit the phone at the service centre so that he can escalate the case from there.
6. Then i did the same on 18/9/15( work orderno W11501803770)
7. Then i was told to collect the phone from the service center on 21/9/15 since i got a message on my number for the same. When i went to the service center the employees over there first told me that i shouldve called before coming and the number on the job sheet is given so tht we can call. They were very rude.
8. When i finally got the phone it had scratches and marks so i refused to take the phone since the phone i gave had a glass cover on the back as well the front and had no scratches etc.
9. Its been a month now since ive been running to the service center and talking to people at the customer care for help.
10. I cannot handle the inconvenience any longer and since my phone which i gave initially to the service center was new, i want a new phone or a refund.
Saloni Bhatia
