Sony Xperia Z2, Headphone volume too low

[RainbowPuke]

Hi, I listen to music on Spotify, and was very satisfied with the sound quality and volume, up until recently. All of a sudden the volume became low not only on Spotify, all sounds. Even the maximum volume is hard to hear. There is nothing wrong with the earphones because I tried them on different devices and it works perfectly. I think it is a software issue, please help!

Thanks.

[Uliwooly]

@RainbowPuke

Walkman/music > settings > audio settings > sound effects > headphone settings 

[Jake-SonyXperia]

Hi RainbowPuke,

Welcome to the community.

You could also try booting in to safemode to see if the issue continues, if it does not then it is third party if it does then it could be OS based and a software repair or following Uliwoolys instructions would be the way to go.

Safemode instructions

[RainbowPuke]

Hi Jake,

I tried booting in safemode, there is no difference. And I already tried other settings, but I used the same settings before I had the issue, so I don't think that's the problem. How do I repair the OS?

[Uliwooly · Accepted solution]

@RainbowPuke

install PCC > run PCC > click on support zone > follow the steps > reinstall the latest update

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Jake-SonyXperia]

Let us know how you get on with the software repair. If you still have issues you can always call Sony Mobile within your region.

Use my signature below for contact details if needed.

[sgizmo]

What wrong with this device? I connect a sound system which cost 400e but volume is to low. And if I connect cheap china player all is good. It is not good.