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Ned1115

Hi.

So i recently installed the latest 2015 software update onto my Sony Xperia Z and at one stage, it asked for me to unplug the phone, open the case and remove the battery and put it back on. I tried my best to open it but since it is a waterproof model, it is really hard to open the back of the phone. MY PHONE SOMEHOW GOT MESSED UP AND WOULD NOT TURN BACK ON. No matter what i tried, the phone would not charge or turn on. Please help!

_alexdon_

Wall socket is the wall plug (where you plug your electronics).

alexdon

abdoukiller04

i didn't understand men my phone is already off and wont turn on it is only charging red light

_alexdon_

You have to charge it for 2-3 hours after you press power button and volume up at the same time.

alexdon

abdoukiller04

okey thanks men tommorow i'll tell you the result

UIK

I downloaded the new software update about two weeks ago, and 3 days after the update my phone just shut down, won't turn back on and at the time of the shut down it have 85% battery. and Now 4 days later I can't get the phone to charge through a wall socket, or laptop. I'm trying the multi battery cahrger with USB now and it's still showing the red light and it's been chargiing for about 2 hours. I don't understand what's wrong..is there something else i should be doing?

CristianGacha

Hi, I did have the same problem few days ago.

In order to perform a troubleshooting I did the software repair using PC companion, which means that the phone is reestablish as new, unfortunally the batery problem was unsolved, so for that reason a software problem was discarded. Knowing that, I brought the phone to tech support in order discard a hardware problem, right now I´m waiting for the diagnostic.

I´ll let you know the sony response as soon as I have it.