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Kidoshiki1

Hi just got my new Sony Xperia Z3+ device and found a couple things I cant get my brain round and would appreciate some assistance.

By the way my phone has no external sd card in it, plain phone memory.

1. I got an app called rocket player with a lot of music, yet sony music app seems to think there are no songs on my phone.

2. when i open rocket player and select song and state use as ringtone and then check it in setting its still the previous/ original ringtone from the device, i press the top right and again no songs displayed.

3. I have same isue with photos, I have downloaded images from my dropbox saved on to device and sony ablum app will not display any of my photos. Today my mrs sent me a lot of photos through whats app and NONE show in sony ablum. I even created 2 folders in sony album went to file commander and moved some photos into the two folder locations, open sony album and again NOTHING apart from orginal photos either taken by phone camera or screenshots.

Can someone help me fix these annoying issues. appreciate it.

Kidoshiki1

Hi alexdon, thanks again for coming back to me.

Issue has now been resolved..

Rang Vodafone as nothing was working, as I was withing my 14 days of a new contract they sent me out a device to see if that could have been the case.

Well setup new one exactly the same way but no issue right from the word go, music imported from computer went into the phones Sony album and again photos download from Dropbox or what's app appeared in phone album app..

So think it was a faulty device

View solution in original post

_alexdon_

Check if in safe mode,photos and music show up:

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

alexdon

Kidoshiki1

Hey, Alexdon tried that but again no luck.. My phone didn't have any of my 3rd party apps. So logged into Dropbox online downloaded a photo which it opens in album, press 3 dots to save, it says 'saved to pictures', go to pictures and no image at all.

My screenshot of the phone saying it was saved however was in album folder.

_alexdon_

Try the following: settings-apps-all,scroll down to media storage. Tap on it,force stop and clear data. Restart.

alexdon

Kidoshiki1

Hi alexdon, thanks again for coming back to me.

Issue has now been resolved..

Rang Vodafone as nothing was working, as I was withing my 14 days of a new contract they sent me out a device to see if that could have been the case.

Well setup new one exactly the same way but no issue right from the word go, music imported from computer went into the phones Sony album and again photos download from Dropbox or what's app appeared in phone album app..

So think it was a faulty device